Newsroom

Fourth quarter 2019*•    Net sales totaled SEK 10,267m (10,225), an organic decrease of 0.4%•    Adjusted operating income was SEK 181m (200) •    Operating income totaled SEK 35m (193)•    Net income for the period was SEK -73m (123)•    Earnings per share were SEK -0.04 (0.06)•    Cash flow from operating activities totaled SEK 1,205m (617)Full year, January–December 2019*•    Net sales totaled SEK 38,278m (37,669), an organic increase of 0.6%•    Adjusted operating income was SEK 541m (129) •    Operating income totaled SEK 184m (-855).•    Net income for the period was SEK -239m (-1,067)•    Earnings per share were SEK -0.12 (-0.53)•    Cash flow from operating activities totaled SEK 2,132m (2,083)*The Group applies IFRS 16 Leases as of January 1, 2019. In accordance with IFRS 16, figures for comparison have not been restated. Comment from Annemarie Gardshol, President and Group CEO•    Strong improvement in income via ongoing work on restructuring.•    E-commerce continues to grow; B2C volumes increased by 10 percent over the full year.•    Digitalization continues; letter volumes in 2019 decreased by 8 percent in Sweden and 13 percent in Denmark.•    Delivery quality for letters exceeded requirements laid down in Sweden and Denmark.•    Improved brand image and customer satisfaction during the year. In the fourth quarter, sales were on the same level as in the corresponding period last year and increased to SEK 38,278m (37,669) over the full year. Adjusted operating income for the quarter totaled SEK 181m (200) for the quarter and SEK 541m (129) for the full year. The improvement in income over the full year was the result, above all, of efficiency improvements and favorable growth in prices. We are meeting the challenges of increasing digitalization and declining mail volumes via transformation of the letters business. In Denmark, where letter volumes have decreased by 75 percent over the past ten-year period, we have successfully changed our way of working in letter distribution. Since 2016, we have reduced staffing by the equivalent of around 4,000 full-time employees. In Sweden, we have been engaged for many years in adapting our organization to address the decline in volumes. In 2019, we reduced staffing in the Swedish letters business by the equivalent of just over 800 full-time employees.E-commerce continues to drive growth in the logistics business and in the fourth quarter we delivered just over 50 million parcels. Compared with the fourth quarter 2018, B2C volumes increased by 6 percent and by 10 percent for the full year. Our strategy for providing for consumer needs and customer growth is a success. In the course of 2019, we invested approximately SEK 1.4 billion in parcel terminals, sorting machines, vehicles and digital development. We are proud of being responsible for the universal service in mail deliveries in Sweden and Denmark and are seizing the opportunities that changes in the regulatory systems are creating for us. However, it is clear to us that further regulatory changes will be necessary if we to be able to secure an economically sustainable business. We are therefore maintaining our constructive dialogue with politicians about the letter service of the future. In Denmark, a new agreement on the universal postal services is needed. When no such agreement was possible before the end of the period in December 2019, the current agreement was extended by 6 months and PostNord Denmark will receive just over DKK 100 million for mail deliveries in the first half of 2020. In Sweden, we were given consent to implement the increase in postal rates that was effected on January 1, 2020. Work on examining a future model for alternate-day deliveries in the Swedish market is progressing. During the quarter, we delivered just over 410 million letters. The decline in volumes was 7 percent, compared to the fourth quarter 2018. Quality for mail deliveries in Sweden was 97.6 percent for the quarter and 97.7 percent for the whole year. The corresponding figures for the standard Brevet service in Denmark were 95.1 and 95.4, respectively. On November 1, I took up the position of Group President and CEO, while Peter Kjær Jensen took over as Vice President. The Group is in the middle of a paradigm shift, driven by changes in patterns of communication and consumption. PostNord’s future lies in the parcels business. At the same time, we are keen to ensure a good postal service for everyone in Sweden and Denmark. We now look forward to another exciting year, where change will set the tone. 

The Board of Directors has appointed Annemarie Gardshol as President and Group CEO of PostNord AB. At the same time, the Board has appointed Peter Kjaer Jensen as Deputy CEO of PostNord. Both of them will take up their new duties on November 1, 2019.

Third quarter 2019* ·Net sales totaled SEK 9,026m (8,840), an organic increase of 1% ·Operating income totaled SEK 57m (-73) ·Adjusted operating income was SEK 103m (-65) ·Net income for the period was SEK -51m (-122) ·Earnings per share were SEK -0.03 (-0.06) ·Cash flow from operating activities totaled SEK 0m (-371)*The Group applies IFRS 16 Leases as of January 1, 2019. In accordance with IFRS 16, figures for comparison have not been restated.Comment from Annemarie Gardshol, acting President and CEOThe year’s third quarter shows continued positive progress and, in comparison with the same quarter in 2018, improved income. A clearer focus on the business and the ongoing transformation process are delivering improved profitability in Sweden, Denmark and Norway.A more focused strategy was established in the quarter. Under the strategy, PostNord is focusing purposefully on its core business - parcels and mail - in order to secure a leading position in a world where patterns of communication and consumption have changed. In recent years, PostNord has brought in major changes to address the decline in mail. At the same time, we have taken to the offensive in gaining a leading position in e-commerce deliveries. Our prime business opportunity lies in our parcel services for end consumers. This fast-growing segment is characterized by high demands from recipients for convenient deliveries.“An offering adapted to consumer expectations, for example, sustainable delivery options, is essential. We are now working on all this within the Group’s new, customer-oriented and simplified organization. The most important factor driving the positive trend of the business is good efforts of all our employees,” says Annemarie Gardshol, acting President and CEO.Three out of four online buyers in the Nordics say that they always, often or sometimes take the issue of sustainability into account. One important issue is to increase the capacity utilization in our trucks by reducing the volume of air in parcels and by coordinating transport operations. As regards our target of reducing the Group’s overall carbon dioxide emissions by 40% by the end of 2020 - relative to the levels in 2009 - we are now at just over 35%. The returns issue also affects the climate impact of the parcels business. In September, PostNord published its E-barometer report for the second quarter. According to the report, free returns are now less common in Swedish e-commerce and the expectations of Swedish consumers for free returns has fallen since last year.The end consumer and the customer experience are becoming more and more important to our business. In Denmark, our delivery network has expanded considerably and PostNord has established a presence even closer to the end consumer. Since year-end, more than 300 new delivery points have opened in Denmark. The aim is to have nearly 500 in operation before the intensive Black Friday period.To secure a long-term future for the postal service under the strategy, we need to strive to achieve a service level that meets the market’s needs at reasonable cost. PostNord Denmark has entered the final phase of the ongoing transformation of the Danish business, and with a new, efficient service model in place the focus is now on improving the customer experience. At the same, the process of developing and establishing a new delivery system for mail in the Swedish market is ongoing.“In addition, the current systems of regulation on Sweden and Denmark need to be updated and constructive dialogue is under way with both Swedish and Danish decision-makers. One step in the right direction was Sweden’s new Postal Ordinance in August, which opens the way to higher postal rates to offset falling mail volumes. On September 30, we announced that we would be raising the letter rate for domestic letters in Sweden from SEK 9 to 11 on January 1, 2020,” says Annemarie Gardshol, acting President and CEO.Notable business transactions during the period include a scanning and EDI contract between PostNord Strålfors and Telia, new contracts for PostNord Sweden with Volvo Cars and Ahlsell and a logistics contract signed by Thanke AS and PostNord Norway. In the Swedish market, we recorded good growth in Value Letter (Varubrev) and a continued flow-back of mail volumes following withdrawals by competitors from certain geographical areas, as well as renewed interest in unaddressed direct marketing (UDM).Delivery quality for mail in Sweden (SWEX) ended the quarter at 96.74%, above the legal requirement of 95%. In Denmark, delivery quality for the Danish standard mail service (DEX) was slightly above the legal requirement of 93%. Overall delivery quality for parcels across the PostNord Group was 95.6%.During the autumn, we held two widely-covered launches of new stamps; a set of Danish stamps with dog motifs, which resulted from PostNord’s “My Dog on a Stamp” competition, and a set of Swedish stamps designed to highlight the export success of Swedish fashion.For further information, please contact: PostNord Media Relations, tel: 46 10 436 10 10, e-mail: press@postnord.com Contact person: Malin Nordén. This information is such that PostNord AB (publ) is obliged to make public pursuant to the Securities Markets Act. The information was submitted for publication, through the agency of the contact person set out above, at 08:00 a.m. CET on October 25, 2019.

Charlotte Svensson, who has been Acting Head of the Digital Products, Channels & Development Group unit since July 1 and has been a member of the PostNord Group management team since 2017, will leave the company and management team on October 31.

Second quarter 2019* · Net sales totaled SEK 9,514m (9,503), an organic decrease of 1% · Operating income totaled SEK -70m (-901) · Adjusted operating income was SEK 95m (68) · Net income for the period was -171m (-901) · Earnings per share were SEK -0.09 (-0.45) · Cash flow from operating activities totaled SEK 492m (1,862)*The Group applies IFRS 16 Leases as of January 1, 2019. In accordance with IFRS 16, the comparative figures have not been restated.Comment from Annemarie Gardshol, acting President and CEO The second quarter shows an improved performance compared with the same period the previous year. The ongoing transition toward a clearer focus on e-commerce and a sustainable letters business is yielding results. The pressure to change continues to be high and the efficiency program is successfully proceeding according to plan in all businesses. PostNord continue to grow in e-commerce logistics and also see mail customers streaming back from competitors.- Market growth in e-commerce continues, resulting in robust growth in our third-party logistics and e-commerce-related business. To address the growth in volume in Norway we are investing in modern technology and a larger space at the Langhus terminal in the Oslo region. The investment will help to expand our capacity and provide opportunities for continued efficiency enhancements. All in all, these factors create favorable conditions for further strengthening our position in the Norwegian market, says acting President and CEO Annemarie Gardshol.Delivery is an important part of the e-commerce experience. It is therefore rewarding to see that the pilot project that we carried out in Denmark during the first half of the year with parcel boxes, Nærboksar, i collaboration with the company SwipBox, has been favorably received by parcel recipients. In Sweden, the new value letter, which is traceable and delivered to the door, has had a promising start. With the option for delivery to the door or to a parcel box, recipients enjoy the freedom of not needing to adapt their daily lives to the time of delivery.- Sustainability considerations are a recurrent theme in our sustainability efforts. In May we released the E-barometer, which summarizes e-commerce by Swedes during the first quarter. One of the conclusions is that three of four consumers are willing to pay more for sustainable deliveries. It is therefore rewarding that according to Swedish consumers, PostNord is the most sustainable logistics brand according to the Sustainable Brand Index, Europe’s largest brand survey with a focus on sustainability, which was made public in April. This award provides confirmation that we are on the right track with our sustainability work, says acting President and CEO Annemarie Gardshol.PostNord’s mail quality continued to be high and stable in both Denmark and Sweden during the period. In Sweden we see an ongoing trend in which previously lost mail customers are returning to PostNord. During the period Sweden signed a new framework agreement for municipalities and county councils concerning letter and parcel services with SALAR/Kommentus Inköpscentral.Efforts to adapt the business to the shrinking demand for mail continue and productivity improvements have been implemented in both Sweden and Denmark. Nevertheless, the continued decline in volume has a major impact on the financial performance and it will be a challenge moving forward to offset the decline with internal activities alone. Current postal regulations in Sweden and Denmark need to be updated and broad political motivation will be required to ensure a financially sustainable letter service over time. Constructive discussions are underway with both the Swedish and Danish governments.During the quarter we restructured the organization and beginning on July 1, the Group has a new simplified and more cost-effective organization.- The change, which is part of PostNord’s development strategy, delegates product and service ownership to the country organizations, which are thus closer to the customers and daily operations. PostNord is in the middle of the digitalization paradigm shift, which has resulted in changed communication and consumption patterns. I want to thank all employees for their efforts during the second quarter. I am pleased that we have a traveled a good distance in the right direction and that our chosen path has produced results, says acting President and CEO Annemarie Gardshol.For further information, please contact: PostNord Media Relations, tel: 46 10 436 10 10, e-mail: press@postnord.com Contact person: Malin Nordén. This information is such that PostNord AB (publ) is obliged to make public pursuant to the Securities Markets Act. The information was submitted for publication, through the agency of the contact person set out above, at 11:00 a.m. CET on July 17, 2019.

As a consequence of the reorganization initiated on April 9, when Annemarie Gardshol was appointed acting Group CEO, and Lena Larsson became acting CFO for the Group, the Group Executive Team will consist of the following persons as from July 1, 2019: · Annemarie Gardshol, Head of PostNord Sweden and acting Group CEO · Lena Larsson, acting CFO · Peter Kjær Jensen, Head of PostNord Denmark · Robin Olsen, Head of PostNord Norway · Ylva Ekborn, Head of PostNord Strålfors · Kristina Lilja, Senior Attorney and Head of Legal and Staff Functions · Jan Starrsjö, acting Head of Nordic Strategy & Solutions · Charlotte Svensson, acting Head of Digital Products, Channels & Development · Björn Ekstedt, CIOThe following persons will be leaving the PostNord Group Executive Team on June 30: · Anders Holm, Head of Nordic Solutions · Mikael Wikner, acting Head of Operations & Technology · Thomas Backteman, Head of Corporate Affairs · Tim Jørnsen, Head of the eCommerce & Logistics business areaThe internal changes at PostNord are part of the reorganization work intended to help the company meet the major challenges currently affecting the letter and parcel markets. PostNord needs to continue realigning itself flexibly and efficiently to adapt the business to the demands of a growing parcel market and decreasing letter volumes, while still ensuring high levels of quality and service.

There is strong growth in the e-commerce sector, so PostNord is now investing in modern technology and more floorspace at the terminal in Langhus in Norway, to cater for the increases in volume in that country.  - “We are making an investment in the Oslo region to ensure future growth and development in e-commerce. The investment will help us increase our capacity and develop our distribution network in the Nordic region, and safeguard our position in the Norwegian market,” says PostNord’s acting President and Group CEO Annemarie Gardshol.  As a result of the investment in the terminal in Langhus, PostNord’s capacity in Norway will increase to 250,000 parcels per day. At the same time, the expansion of the sorting facility will also lead to more automated parcel handling and better delivery precision. Overall, the terminal space will be increased by 10,000 square meters.  The expansion work will start in the second quarter of 2019 and is expected to be completed during the third quarter of 2020.  - “The plan is that the expansion will be ready by mid-September, so that the new terminal can be properly tested in good time before Black Friday and the Christmas period in 2020,” concludes Annemarie Gardshol.  

On Tuesday, May 21, 2019 PostNord AB launched a bond issue for SEK 600 million, of which SEK 250 million is with fixed rate and a five-year maturity and SEK 350 million with floating rate and a five-year maturity. The proceeds from the bond issue will be used among other things to refinance loans falling due. PostNord will list the bonds on Nasdaq OMX Stockholm.Handelsbanken, Nordea and Danske Bank acted as Joint Lead Managers for the transaction.For further information, please contact:PostNord Media Relations, tel +46(0)10-436 10 10, email press@postnord.comContact person: Thomas Backteman. This information is of such a nature that PostNord AB (publ) is obliged to make it public pursuant to the Securities Markets Act. The information was submitted, through the agency of the contact person defined above, for publication on May 21, 2019, at 5 p.m. CET.

PostNord has terminated its lease contract for its headquarters in Solna, Sweden, the property designated Solna Polisen 2 and popularly known as Arken. The property is owned by Delarka Fastighet AB. The contract is being terminated due to PostNord moving out of the property.PostNord wishes to reduce its office space and is looking for more appropriate and cost-efficient premises in the Stockholm region.PostNord’s current lease contract with Delarka Fastighets AB expires on 30 April 2026. 

PostNord AB’s Annual General Meeting (AGM) took place on April, 24 2019. The AGM passed resolutions on the election of Board of Directors and auditors and that no dividend should be paid to the owners.

First quarter 2019* · Net sales totaled SEK 9,471m (9,102), an organic increase of 2%. · Operating income totaled SEK 162m (−74). · Net income for the period was SEK 56m (−167). · Earnings per share were SEK 0.03 (−0.08). · Cash flow from operating activities totaled SEK 435m (−25).*Figures presented for comparison have not been restated in accordance with IFRS 16 Leases.Message from Annemarie Gardshol Acting CEOPostNord, now under the stewardship of Acting CEO Annemarie Gardshol, today reports its results for the first quarter 2019. PostNord needs to continue to adjust at an even faster pace for both the shrinking mail market and the growing parcel market, without sacrificing quality or service. In April, a number of changes were made at top management level and the then CEO and CFO departed from the Company. To meet the challenges from external changes in society, and thereby strengthen PostNord’s leading position in the Nordic region, our new management is now working on a plan to effect the necessary changes.“I’ve worked at the Group for seven years, and I feel great pride in all our outstanding employees who go to work every day with a real will to make a difference. I sense that there’s a desire to make things right at the Company. People want nothing more than together to succeed in the huge journey of change that we’re on, to regain the trust of customers and the public and to bring our products and services to the attention of more people,” says Acting CEO Annemarie Gardshol.The first quarter 2019 shows a strong improvement in income, and growth.“Although it’s been a challenging period, with continued digitalization in the mail market, it’s a pleasure to announce a strong improvement in income. After a number of years of falling sales, we’re growing again. This has been made possible by robust growth in e-commerce logistics, but also by a certain slowing in the decline of volume in mail, compared with earlier quarters. To a certain extent, we’re also seeing a certain flow-back of customers from competitors on the mail side in Sweden, which of course is pleasing,” says Acting CEO Annemarie Gardshol.PostNord’s main focus is on helping to make everyday life easier, in line with consumer expectations. The ambition is increasingly to offer the delivery method that best suits the individual consumer’s needs in any situation. To meet, improve and simplify the customer experience, we introduced several e-commerce related solutions during the quarter.“In March, we began a test project in Denmark with 200 digital parcel lockers, called “Nærboks”, in partnership with the SwipBox company. The lockers, mostly located close to the home, are used with the PostNord app to provide a totally new infrastructure for simple, eco-friendly and convenient delivery. If the outcome of the trial is positive, parcel lockers will be rolled out all over Denmark and, in a slightly longer term, in the other Nordic countries. Another simplification that we’ve introduced is track-and-trace for our Varubrev product in Sweden. A delivery notification is now sent via SMS or the app as soon as the Varubrev item is posted. A further example is same-day delivery, which we launched as a test project in Sweden with the retail chain Lager 157, as the SameDay service. We have plans to make the service permanent and extend it to more businesses in 2019,” says Annemarie Gardshol.To meet expectations, initiatives are also in progress to expand capacity.“To handle the growth in parcels, going forward, PostNord will be investing in more parcel terminals. Recent investments include two separate terminals for parcels and third-party logistics in Helsingborg, new delivery vehicles and more than 700 additional service partners in Denmark and Sweden for increased availability. PostNord also maintains dialogue with e-commerce customers to adapt our offers so that terminals and vehicles can be used more efficiently 24/7. The benefits are increased capacity, reduced environmental impact and more delivery options,” says Annemarie Gardshol.The accelerating process of digitalization in Sweden demands realignment of the service offering and a more cost-efficient production model. PostNord’s adjustments to an ongoing decline in mail demand are continuing with the aim of minimizing negative impact on our financial results.“Although the first quarter was a relatively strong one overall, the future still looks challenging for our mail business, and it will be challenging to compensate for that case simply through internal actions. Transformation of an organization of this size takes time if it is to be done responsibly, without jeopardizing quality. Against that background, we must have a flexible, predictable and sustainable system of regulation in Denmark and Sweden,” says Annemarie Gardshol.The current system of regulation is not sufficiently flexible and predictable to meet future developments. If we are to be able to maintain a long-term postal service for everyone throughout both Sweden and Denmark, the system of regulation needs to be brought up to date. Our decision-makers should make clear what kind of postal service is to be provided to our citizens, and how it is to be financed. We are engaged in positive dialogue with both Swedish and Danish governments on this point.Our goal-focused work of improving trust in PostNord continues and has been given top priority.“Certain improvements in trust ratings are evident, but are still far from an acceptable level. Our objective is to achieve this by maintaining a high level of delivery quality, being responsive to customer needs and delivering innovative customer- and consumer-led services. Via the initiative, we are obtaining direct feedback on our deliveries. The feedback is applied in our day-to-day focus on improvement,” says Annemarie Gardshol.The improvement in delivery quality in our logistics products is maintaining an acceptable trend and mail quality during the quarter was good in both Swedish and Danish operations.In Europe’s biggest brand survey focusing on sustainability, PostNord was recently named by consumers as the most sustainable logistics brand in the industry. This provides confirmation that the Group is on the right track with our sustainability work.For further information, please contact PostNord Media Relations, tel: 46 10 436 10 10, e-mail: press@postnord.com      Contact person: Thomas Backteman. This information is such that PostNord AB (publ) is obliged to make public pursuant to the EU Market Abuse Regulation and the Securities Markets Act. The information was submitted for publication, through the agency of the contact person set out above, at 12:30 p.m. CET on April 24, 2019.  

The notice convening the 2019 Annual General Meeting, which was published on March 22, 2019, is hereby supplemented as follows. Under the heading Proposed Resolutions, Item 12, Resolution on the Board’s proposed guidelines on compensation to senior executives, shall be supplemented by the addition of the following:Hiring of a Director as a consultant by the company It is to be avoided that a Director or deputy Director is hired as a consultant by the company, thereby receiving consulting fees in addition to the fee received as a Director. If this does nevertheless happen, the consulting assignment must be assessed by the Board in each individual case, be clearly separable from the ordinary Board activities, be delimited in terms of time and be regulated in an agreement between the company and the Director. In addition, in order to be approved, the consultancy assignment must not be comparable to activities generally carried out by Directors and the nature of the consulting assignment must not result from the Director’s normal assignment. If the service can be procured externally, the Director shall not be hired for the task. All the proposals for resolutions are available on the company’s website www.postnord.com. ___________ Solna, April 23, 2019 PostNord AB (publ) THE BOARD OF DIRECTORS 

The Board of Directors has appointed Annemarie Gardshol as acting Group CEO of PostNord. PostNord needs to continue its high pace of change in order to meet the global changes in our core business of the letter and parcel markets. Due to the new phase of challenges faced by PostNord, it is time for new leadership. The recruitment of a new Group CEO will begin immediately.

PostNord AB, the leading supplier of communication and logistics solutions in the Nordic region, further develops their partnership with GKN Powder Metallurgy, a leading innovation development partner of the manufacturing industry. 3D-printing will revolutionize the supply chain and the joint ambition of the collaboration is to make 3D printing a more open and accessible market.

Notice of Annual General Meeting in PostNord AB (publ)

As a result of the explosive increase in e-commerce deliveries, PostNord recognizes the need for delivery solutions that have the capacity to handle the expectations of e-commerce customers regarding fast, flexible and precise deliveries. PostNord and the company SwipBox, which develops software and hardware for self-service machines, are therefore now testing a completely new infrastructure for the delivery of parcels.  The pilot project features 200 digital parcel boxes and will start on March 21, 2019 in Kolding in Denmark. If the test provides positive results, there will be a rollout of parcel boxes throughout Denmark. The pilot and possible rollout will form the basis for further expansion in the other Nordic countries.  Recipients of PostNord deliveries will be able to use the PostNord App (a smartphone app that communicates with the parcel box via Bluetooth) to open the box and retrieve the parcel at a time that suits them.  -      “For some time now, we have recognized the need for new infrastructure for the delivery of parcels, with the aim that this increases convenience, provides flexibility for recipients and complements our existing delivery locations, i.e. delivery via partner outlets and home delivery,” says President and Group CEO of PostNord Håkan Ericsson, who continues, -      “during the last few years, PostNord has tested various types of future delivery options, such as delivery to the trunks of cars and home deliveries to locked containers. The pilot project in Denmark is another step in this development.” In Denmark, the parcel boxes will be called “Nærboks” and will be installed by the company Nordic Infrastructure, which is jointly owned by PostNord and SwipBox. Nordic Infrastructure is operated as an open parcel network, which means that all postal and logistics operators can deliver parcels to “Nærboks”. During the six-month test period, the Danish recipients will be able to collect parcels from the parcel boxes that are delivered by PostNord as well as other postal and logistics operators.   This future-oriented parcel network aims to make it easy and convenient for recipients to collect parcels from a location in very close proximity to their home.  The purpose of digital parcel boxes is not only to provide simplicity for recipients, but is also a sustainable production solution via which deliveries can be made anytime.